When 5-Star Reviews Aren’t Enough: A Cautionary Tale About Rogue Roof Repairs
Colin Frampton • April 30, 2025

We were recently called out to help an elderly lady who had hired a roofer she found on one of the biggest trade checker websites in the UK. He had dozens of glowing 5-star reviews and promised professional repairs. Sadly, what she got was shoddy, unsafe, and downright dangerous.

From the outside, things looked okay—but it only took one heavy storm to reveal the truth. Water came pouring through the ceiling. When we inspected the roof, the extent of the poor workmanship was immediately clear:

  • Loose and missing tiles, with gaps left completely open to the elements
  • Exposed timbers and rotting supports
  • Unsealed flashing and some of the worst lead work we’ve ever seen
  • Ripped and poorly applied felt offering no real protection
  • Zero waterproofing integrity in several key areas


This wasn’t just careless—it was negligent. The photos speak for themselves:

We’ve now made the roof safe and watertight, but the situation should never have happened. It’s a frustrating reminder that even platforms full of 5-star reviews aren’t immune to abuse—and sadly, rogue traders know how to game the system.

A Few Tips to Protect Yourself or Someone Vulnerable:

✅ Check for more than just online reviews – ask for recent local references, ideally from people you know or trust

✅ Look for memberships and trade credentials – like NFRC, TrustMark, or other recognised trade bodies

✅ Ask for before and after photos of previous work

✅ Be cautious of anyone who can “start tomorrow” and those who demand full payment upfront

✅ Talk to friends, neighbours, or family before committing

✅ Make sure they show you the work before paying

This lovely lady was fortunate to have family nearby who noticed something wasn’t right and called us in to help. But not everyone has that safety net. If you know someone elderly or vulnerable who’s planning work on their home, a quick conversation now might save them a lot of stress—and money—later.

We're always happy to offer advice or take a quick look if something doesn’t feel right. No pressure, no obligation. Just honest guidance.

If you’ve had a similar experience—or want to make sure it never happens to you—get in touch with us.

Major Roof Refurbishment at Flambeau Factory, Ramsgate

By Colin Frampton • January 13, 2026
The team at Frampton Roofing recently completed a large-scale industrial roofing project at the Flambeau warehouse and manufacturing facility in Ramsgate . This enormous roof had seen years of wear and was in urgent need of attention to prevent further deterioration. From moss-choked valleys to cracked sheeting and overgrown drainage systems, this was a serious clean-up and repair mission—executed while keeping the busy site operational throughout. The Challenge Flambeau’s factory spans a huge footprint, with long, pitched valley roofs running the length of the site. Over time, the central valleys had become overrun with: 🟢 Thick moss and vegetation growth 💧 Standing water due to blocked or sagging drainage ⚠️ Cracked and damaged sheeting along the valley lines 🌧️ Increased risk of leaks and pooling during heavy rain The goal was to restore effective drainage, clear debris, and repair visible damage—ensuring the roof would perform safely over the winter months and beyond. 
Yellow crane on a driveway near a road. A white car drives by. Green grass and a building's edge are also visible.

Roof Refurbishment at Dame Janet School, Ramsgate

By Colin Frampton • November 21, 2025
Frampton Roofing fixed Dame Janet Primary School's roof in Ramsgate after lead theft. Replaced flashings & installed fibreglass tray. School now fully waterproofed.
Flat, dark-colored roof with a dormer window; a satellite dish is mounted on the side.

Guide to Flat Roof Costs in 2026: What Homeowners in Thanet Should Expect

By Colin Frampton • November 14, 2025
Considering a flat roof in 2026? Discover cost expectations for replacements and new builds across Thanet. Understand variations and avoid pitfalls with Frampton Roofing's expert guidance and guaranteed service.